• Proven ability to analyze, evaluate, and resolve hardware/software conflicts and client/server problems.
• Actively involved in the maintenance, troubleshooting, and continued development of released software.
• Able to diagnose application errors and network connectivity problems and implement solutions.
• Performed upper level help desk support, assisting first and second tier personal and end
users to resolve complex issues and solutions.
• Maintained, updated, and created case notes in the Clarify system so that
solutionswould be available for help desk and field personal.
• Provided effective and consistent technical support over the phone,
‘on site’ and remotely to United States and internationally.
• Performed the installation, configuration, and management of LANs,
VPNs and WANs in clients’ business locations.
• Performed in-home repair of computer systems and related equipment
by removing, replacing components, reconfiguration and restoring systems.
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Champlain College, St. Lambert, Qc.: 1991-1996
Major: Systems Administration
St. Andrews College. , N.B.: 1981-1983
Major: Boatbuilding
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Photography
Drawing
Computers
Reading
Dogs
Motorcycles
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Highly self-motivated professional with 15+ years of computing experience. Excellent project management skills. Computer support technician with over ten years experience providing technical assistance to business professionals. Demonstrated ability to integrate computer skills. Skilled at troubleshooting and fixing problems. Professionally certified by Microsoft.
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Industry44, Montréal, Qc. - 2007-2011
Computer technician, Web Designer
• Design, develop and implement new web
interfaces, graphics and layouts.
• Create, manage and maintain company Internet
and Intranet sites.
• Cutting-edge technical knowledge of HTML
and CSS programming.
• Image creation, optimization and manipulation
• Search engine optimization, keyword research,
meta tagging, submissions, position tracking.
• Exceptionally well organized and detail-oriented
• Proven record of effectively managing multiple
tasks without compromise to quality.
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Self Employed, Montréal, Qc. - 1988-2007
Computer technician, Web Designer
• Responsible for various office networks, including Internet connectivity
• Installation of any and all software, and
maintenance of the software
• Installation of all office
connectivity including
maintenance of web sites
• Design and implementation
of several web pages
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