Gareth Hedges CV, Cirriculum Vitae, Resume

	• Proven ability to analyze, evaluate, and resolve hardware/software conflicts and client/server problems. • Actively involved in the maintenance, troubleshooting, and continued development of released software. • Able to diagnose application errors and network connectivity problems and implement solutions. • Performed upper level help desk support, assisting first and second tier personal and end users to resolve complex issues and solutions. • Maintained, updated, and created case notes in the Clarify system so that solutions would be available for help desk and field personal. • Provided effective and consistent technical support at customer sites, over the phone, ‘on site’ and remotely to Canada, United States and international sites. • Performed the installation, configuration, and management of LANs, VPNs and WANs in clients’ business locations. • Coordinated installation schedules with hardware and software companies and their corporate IT departments. • Performed in-home repair of computer systems and related equipment by removing and replacing components or reconfiguring and restoring systems. • Programming - HTML, Java Script, CGI, DHTML, CSS • Operating Systems - MS-DOS/Windows98/NT/2000/XP/Win7/MAC • Design Applications - Adobe Dreamweaver, Photoshop, Flash on both the PC and MAC platforms.
	Gareth Hedges 514·691·9702 Highly self-motivated professional with 15+ years of computing experience. Excellent project management skills. Computer support technician with over ten years experience providing technical assistance to business professionals. Demonstrated ability to integrate computer skills. Skilled at troubleshooting and fixing problems. Professionally certified by Microsoft.
	Champlain College, St. Lambert, Qc. - 1991-1996 Major: Systems Administration Courses included Networking, database design, spreadsheets, Windows and Internet. Also took a 2 year AutoCAD Design course. St. Andrews College. St. Andrews, N.B. - 1981-1983 Major: Boatbuilding A two year course for the designing and building of sea going vessels. Fredericton High, Fredericton, N.B. - 1975-1978 Major: Academics
	Industry44, Montréal, Qc. - 2007-2011 Computer technician, Web Designer • Design, develop and implement new web interfaces, graphics and layouts • Create, manage and maintain company Internet and Intranet sites, with key responsibility for creation of web content • In-depth experience applying graphic design principles to produce creative, innovative and professional websites • Cutting-edge technical knowledge of HTML programming • Image creation, optimization and manipulation • Advise clients on effective marketing techniques to increase website traffic • Search engine optimization, keyword research/selection, meta tagging, submissions, position tracking • Exceptionally well organized and detail-oriented • Proven record of effectively managing multiple tasks without compromise to quality • Familiar with current and emerging Internet marketing strategies • Excellent planning and consulting skills developed from extensive work with customers and team members on a variety of challenging projects Self Employed, Montréal, Qc. - 1988-2007 Computer technician, Web Designer • Responsible for various office networks, including Internet connectivity • Installation of any and all software, and maintenance of this software • Installation of all office connectivity’s including maintenance of web sites • Design and implementation of several web pages
	Groupe-TIRU, Montréal, Qc.; 514·987·5151 • Installed, supervised and maintained their networks. • Administered downtown office and 7 linked hubs in and around the Montréal area. • Maintained all PC’s and all Internet connections. • Install and maintained all handheld devices. MBAM Enterprises, Montréal, Qc.; 514·848·.9599 • Install and maintain the network for the local Persian newspaper. • Install wireless connectivity for LAN and Internet. • Install and train on publishing software. Habitat Montréal, Montréal, Qc.; 514·846·1125 • Installed and maintain their PC’s. • Install printers and faxes. • Designed and maintain pages and update as needed. More references are available upon request.